BCT Retail Terms and Conditions
Big Carp Tackle offers a 30 day 100% satisfactory guarantee. Just return your product in its original packaging.
We accept VISA, MasterCard, personal checks and money orders. There is a $6.00 charge for COD orders. Orders are usually shipped within 24 hours of receipt of payment. If you have a same day order please make sure that order is placed by 11am CST.
All returns must be shipped with an RMA# which will be the same as your original order invoice number. To return an item please email us at
sales@bigcarptackle.
Please place that number clearly on the outside of your package. Any time sent without an RMA# will be refused at the customers expense. We always suggest covering your returns with shipping insurance as BCT cannot control damage in transit.
Some items returned for a refund that may receive a $10 restocking fee.
We cannot accept returns of certain items, including:
· Any item that is returned more than 30 days after delivery.
· Any DVD, VHS tapes that has been opened (taken out of its plastic wrap).
· Any item that is not in its original condition, is damaged, or is missing parts.
Please contact us if you have any questions about the shipping charges. BCT is not trying to make money on this process, but we do need to cover our packaging and shipping costs.
We do not always have everything in stock, despite our best efforts. BCT will make our best estimate of a time of arrival of items requested we do not currently have in stock. If you request certain items we will backorder and ship when they become available. Please let us know if you want to wait for an item or if you prefer to cancel or substitute on your orginal email return request.
We cannot accept returns of certain items, including:
· Any item that is returned more than 30 days after delivery.
· Any DVD, VHS tapes that has been opened (taken out of its plastic wrap).
· Any item that is not in its original condition, is damaged, or is missing parts.
Please contact us if you have any questions about the shipping charges. BCT is not trying to make money on this process, but we do need to cover our packaging and shipping costs.
We do not always have everything in stock, despite our best efforts. BCT will make our best estimate of a time of arrival of items requested we do not currently have in stock. If you request certain items we will backorder and ship when they become available. Please let us know if you want to wait for an item or if you prefer to cancel or substitute on your orginal email return request.
Shipments within Oklahoma are subject to a sales tax of 8%. There is no tax on shipments outside of Oklahoma.
If your packages are damaged upon receipt, you have to contact Fed-Ex or UPS immediately in order to make a claim by calling 1-800-GOFEDEX and ask for the claims department. The shipper has full responsibility BCT reserves the right to refuse service to any person or entity
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