Frequently Asked Questions Page: This link,FAQ (Frequently Asked Questions),  will answer most of the questions that we get from customers. There's a lot of info there so please read through the sections. If you do not see an answer for your question send us an email as we are not around the phone most of the time. 

We only ship within US and Canada.

Returns/Warranty info and Return Form: Returns/Warranty

Insurance is available for your purchase as an item: https://www.bigcarptackle.com/shipping-add-ons.html
We are not liable for lost/stolen packages and recommend purchasing extra insurance especially for rods that are over $100 each.

Having a registered account will allow you to access your past order history as well as your order status and shipping information.  
Shipping Update Aug 27th:

We've been told by USPS that packages can be delayed for several days up to 3-4+ weeks in some cases. This is beyond our control. We've had very few issues with FedEx, this does not mean FedEx is 100% on time and delays can still happen.

FedEx has suspended their money back guarantees due to Covid-19:  https://www.fedex.com/en-us/coronavirus.html