Please double check that your full and correct shipping
 address is correct at checkout. Including apt/unit numbers. The address used when the order is placed is the address that your order will be shipped to.

Shipping companies (mostly USPS) have had an increase in delivery delays that in some cases have been up to 14 days or longer to deliver a package. This is out of our control. We have no extra info about packages after they leave us. Contacting the shipping company will get you the most up to date info. 

The best thing we’ve found for late/delayed USPS shipments is to file a “Missing Mail” request (option 3 at on this link Missing Mail Request) which has been successful in getting the package moving again. 

Frequently Asked Questions Page: This link, FAQ (Frequently Asked Questions),  will answer most of the questions that we get from customers. There's a lot of info there so please read through the sections. If you do not see an answer for your question send us an email as we are not around the phone most of the time. 

Returns/Warranty info and Return Form: Returns/Warranty

We are not liable for lost/stolen packages and recommend purchasing extra insurance especially for rods that are over $100 each. 
Insurance is available for your purchase as an item: Insurance