Frequently Asked Questions

Will you be getting (insert new item) from XXXXX brand?

Yes we get new items as soon as we can. Most companies announce the release several weeks to months in advance before they are available.

Can I place an order over the phone?

We do not have a method to take payments over the phone. All order are placed via the website.

Can you add an item to my order?

We do not keep your payment info so we cannot add items to your order. We combine orders when we see you have more than one so if you need to order extra items we request that you place a separate order and we will credit back the difference in shipping when we get the orders combined. We understand this affects adding small items such as needles, swivels, ect... because they do not meet the $20 minimum quantity.

Why is there a $20 minimum order?

We have the minimum because even at $20 with the cost of labor we may be losing money or breaking even on a $20 order. We cannot stay in business if we are losing money on orders. 

Why are the shipping charges so high?

The shipping rates are based on the size/weight of the item and your zip code. Large items like bedchairs, bivvies, ect... have high shipping costs especially to the coastal regions. We have such a vast variety of sizes that we cannot get perfectly quoted rates on all orders. For example the system doesn't allow us to tell it a bucket is empty and able to be filled with small items. 

We always try to ship orders as efficiently as possible and credit back the difference in shipping in either points on your store account (if it's a small amount) or back to your payment method (for larger amounts).

Shipping related questions

Orders ship next business day. If we have a question/issue with your order you will be contacted via email or phone call. 

Orders may need to be shipped in separate boxes depending on what the combination of items are. If this is the case you will receive a tracking number for both packages. Sometimes the packages will get delivered on different days. This is something our of our control.

We only receive a tracking number and have no additional info into your package after it has left us. Calling us to find out where your package is will not help. Please contact your local post office or FedEx office for more info after you receive the tracking number.

Damaged shipments

If you receive your package and items are damaged/broken we will need the order number, list of damaged items, and photos of the damaged items and box emailed to us at sales@bigcarptackle.com 

We need this info so we can resend you the items. We handle filing the claims for the damaged items which allows you to receive the replacements faster.