Returns / Warranty


Returns

Big Carp Tackle offers a 30 day, 100% satisfactory guarantee from the date of your purchase. Just return your product in its original packaging to the address on your invoice along with a note with the order number, reason for the return, and if you would like a refund or store credit.

When it comes to returning item(s) we do not pay for/reimburse for the return shipping cost unless the item(s) are defective or there was a mistake on our end of your order. Depending on the item(s) in question we may need the item to be inspected for a default. In that case please ship the item(s) back to us and if it is found to be faulty we refund you the cost of the return shipping to us.

If returning an item(s) because you do not like/changed your mind the return shipping cost is your responsibility.

Due to customers not returning item(s) when requesting an item to be exchanged/swapped our standard procedure is to send the customer a return label first and we will send the new/correct item when the return is delivered to us. We apologize for this inconvenience.

Some item(s) returned for a refund that may receive a $10 restocking fee.

We cannot accept returns of certain items, including:

  • Any item that is returned more than 30 days after delivery.
  • Any Books or literature.
  • Any Liquid, DVD, VHS tapes that has been opened (taken out of its plastic wrap).
  • Any item that is not in its original condition, is damaged, or is missing parts.


Warranty

We honor all of the brands we carry warranty programs on items that were purchased through us. These can be found via the companies individual websites. For items not purchased through Big Carp Tackle any warranty/issues must be taken care of through the place you purchased the items from.  

For issues with products we need your order number, description of what happened with the item, and photos showing any damage/issue with the product. These can be sent to sales@bigcarptackle.com