Returns / Warranty

Returns

Big Carp Tackle offers a 30 day, 100% satisfactory guarantee from the date of your purchase. Just return your product in its original packaging to the address on your invoice along with a note with the order number, reason for the return, and if you would like a refund or store credit.

When it comes to returning item(s) we do not pay for/reimburse for the return shipping cost unless the item(s) are defective or there was a mistake on our end of your order. Depending on the item(s) in question we may need the item to be inspected for a defect. In that case please ship the item(s) back to us and if it is found to be faulty we refund you the cost of the return shipping to us.  

If you return an item by requesting a return label from us, and the reason for return is not a result of an BCT error, the cost of the return label will be deducted from your refund unless your item qualifies for a free return (received wrong item or faulty).

We will not be held financially responsible for packages that are stolen from your doorstep or any other personal or work premises. If this is a concern, please opt for signature confirmation.

Insurance does NOT cover packages that are stolen after they have been delivered.
If 
Shipping insurance is not selected, then BCT will NOT be held financially responsible for packages that are lost or stolen during transit.

Damaged shipments or missing items. If you receive a damaged shipment and/or your order is missing item(s), you will need to contact us within 5 business days of receipt. You will also need to keep ALL of the packaging, invoices and products and provide us with pictures upon request. Once all of the information is relayed to us, we will reimburse you or send a replacement while we wait on the insurance funds from the carrier. If the above directions are not followed, then you will only be reimbursed if and when the carrier approves the insurance claim and we are reimbursed.

Some item(s) returned for a refund that may receive a $10 restocking fee.

We cannot accept returns of certain items, including:

  • Any item that is returned more than 30 days after delivery.
  • Items on sale and / or discontinued (Bargain Bin)
  • Any Books or literature.
  • Any liquids, pop-ups, DVD's, etc. that has been opened (taken out of its plastic wrap).
  • Any item that is not in its original condition, is damaged, or is missing parts.


Warranty

We honor all of the brands we carry warranty programs on items that were purchased through us. These can be found via the companies individual websites. For items not purchased through Big Carp Tackle any warranty/issues must be taken care of through the place you purchased the items from.  

For issues with products we need your order number, description of what happened with the item, and photos showing any damage/issue with the product. These can be sent to sales@bigcarptackle.com